Data Deletion

Sellers can connect their own Instagram, Facebook Page, Threads and Pinterest accounts to Vendar so Vendar can publish product posts for them when they tap Publish. This page explains how to remove that access and delete the data, and how to delete your whole Vendar account. Last updated September 19, 2026.

1. Disconnect a social account in the Vendar app

1. Open the Vendar app and sign in.
2. Open the Profile tab (your settings) and tap Connected accounts.
3. Tap the account you want to remove, then tap Disconnect and confirm.

Vendar immediately deletes the stored access and refresh tokens for that account and, where the platform supports it, revokes Vendar's access. Vendar can no longer publish to that account.

2. Remove Vendar from the platform's own settings

You can also remove Vendar from the social network itself. When you do, the platform tells Vendar automatically and we delete the data listed below. You do not need to contact us.

• Facebook: Settings & privacy → Settings → Business integrations (or Apps and websites) → select Vendar → Remove. To have your data deleted as well, choose to send a deletion request when prompted.
• Instagram: Settings → Website permissions → Apps and websites → Active → Vendar → Remove.
• Threads: Settings → Account → Website permissions → Vendar → Remove.
• Pinterest: Settings → Security and logins → Apps → Vendar → Revoke access. Then disconnect it in the Vendar app or email us to delete the remaining record.

When Facebook, Instagram or Threads sends us a deletion request, you receive a confirmation code and a link to this page. Use it in the status box above to follow your request.

3. Delete your Vendar account

Sellers can delete their account in the app under Profile → Security → Delete account. This disconnects every social account, deletes all stored tokens and removes your store, listings and profile. Buyers can ask for deletion by emailing us from the address used at checkout.

4. Email us

Write to support@vendar.co from the email on your Vendar account and tell us what you want deleted: one connected account, all connected accounts, or your whole Vendar account. We may ask you to confirm the request before we act on it.

What gets deleted, and when

Connected social account data

• Encrypted access and refresh tokens: deleted immediately when you disconnect or when the platform notifies us.
• The account's platform ID, username or Page name, profile picture URL and granted permissions: deleted within 30 days.
• The IDs and links of posts Vendar published for you: deleted within 30 days. The posts themselves live on your social account and stay there until you delete them on that platform.

Your Vendar account

• Profile, store, listings, images and connected accounts: deleted within 30 days of your request.
• Order, payment and tax records: kept only as long as the law requires (typically seven years), then deleted. These are needed for buyers' receipts, refunds and tax reporting.
• Copies held in encrypted database backups are overwritten as those backups expire on their normal rolling schedule.

Vendar never stores your social media password, direct messages, followers or analytics. See our Privacy Policy for what we access and why.