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Legal

Returns & Refunds

Your payment is held until your order arrives. If something is wrong, tell us before it is released.

Draft — review by counsel

This policy is a working draft for a US and Canadian marketplace and has not yet been reviewed by legal counsel. It will be finalised before launch. Last updated September 18, 2026.

1. The short version

  • You have 7 days from delivery to report a problem from your order page.
  • If the seller declines or does not accept your order within 48 hours, you are refunded in full automatically.
  • Refunds go back to the original payment method. Banks usually take 5 to 10 business days to show them.

2. When you are covered

  • The item never arrived, or tracking shows it was lost.
  • The item arrived damaged or defective.
  • The item is materially different from the listing: wrong item, size, colour, or a counterfeit.
  • A digital file cannot be downloaded or is not what was described.

3. When a return is at the seller's discretion

Change of mind, ordering the wrong size, or not liking an item that matches its description. Many sellers will still help. Check the store's description for its own policy, and report the issue so the seller can respond.

4. Items that cannot be returned

  • Perishable food and drink.
  • Personal care items that have been opened or used, for hygiene reasons.
  • Custom or personalised items, unless defective.
  • Digital products once downloaded, unless defective or not as described.

5. How to report an issue

  1. Open the order link from your confirmation email.
  2. Choose "Report an issue", pick complaint or return, and describe what happened.
  3. We pause the payout to the seller and review, usually within two business days. We may ask for photos by email.
  4. If a return is approved you will get instructions. Send the item back with tracking within 7 days of approval.

6. Who pays for return shipping

The seller, when the item was damaged, defective or not as described. The buyer, for discretionary returns, unless the seller agrees otherwise. Original shipping is refunded when the seller is at fault.

7. After the window closes

Once you confirm receipt, or 7 days pass after delivery, the order completes and funds are released to the seller. We can still help you contact the seller, and rights you have under your card network or under consumer law in your state or province are not affected.

8. Contact

Write to support@vendar.co from the email used at checkout and include your order number.